How we work

  • 1. Site Survey.

    Even though we obtain some preliminary measurements during our initial consultation, there’s always something we need to confirm. Furniture plans are important so we want to make sure we have the correct measurements from the start. Also, many of our projects require work done by one of our qualified tradespeople. We like to bring them in early on to provide accurate quotes and see the scope of work in person. All contracts for tradespeople will be with the client.

  • 2. Design Development.

    This is where the real fun begins! Furniture plans are finalised, we begin selecting all the pieces and parts to give you a personalised design plan. You may not hear from us for a while, but please know we are working hard getting all the details worked out.

  • 3. Design Plan Presentation.

    The design presentation is one of my favourite parts of your project. The amount of time we need for this phase varies by project, but is listed on your design agreement. This is the day where we present your complete design plan. This includes furniture, fabrics, lighting, rugs, paint colours and anything else your project needs.

  • 4. Estimating and Client Approval

    Once all selections are finalised, we will submit an estimate outlining all the costs. Each estimate must be signed and payment made before anything can be ordered. Some estimates are broken into a few small payments, but all materials must be paid for 100% in advance before installations can be scheduled. We do our best to schedule the installation 8-12 weeks from receipt of the signed estimates. If this time frame has to change, due to back orders, we will notify you immediately.

  • 5. Purchasing and Receiving.

    The purchasing phase is another one where you may not hear from us for a while. We are ordering everything needed for your installation. All of our manufacturers and tradespeople are working on completing your design plan. We accept and store all your goods as they are delivered. Each piece is inspected and stored until installation day.

  • paint brush loaded with dark green paint on a darker green background

    6. Trade Installations

    At some point during the purchasing phase, we will begin scheduling any tradespeople needed to complete their work. This will include painting, lighting changes, carpentry work, etc. All of this work must be completed before the furniture arrives. We will do our best to get this phase completed as quickly as possible. If requested, we will visit the site to make sure the work is done correctly and monitor the progress. The client will pay all tradespeople directly for their work.

  • photo of sitting room with round coffee table and grey sofas and large sliding doors out to balcony

    7. Furnishings Installation

    The big day is finally here and we can’t wait to bring your design plan to life. Once all your items have been received, we will schedule the installation of all your soft goods and furniture. We co-ordinate all the furniture delivery, window treatments and installations. Depending on the size of your project, this may take more than one day. We unpack everything, remove and recycle all the waste. For luxury holiday rentals, we can dress all the beds, stock the kitchen and utility room and provide a full turn key service. We do ask that clients not be home during the installation to provide the best reveal experience. We’ll schedule the installation for a time that is most convenient for you from Monday through Friday.

  • close up of glazed sideboard with decorative vases plants shells and books

    8. Final and Finishing Touches

    This is when you get to see what we’ve been working on all these months! After you’ve had a chance to live in your space for a few days, we may do a final walk through. During that meeting we will create a list of any items that need to be taken care of. We also may bring out a few more things that were missed during the installation phase. We will handle everything for you as quickly as possible as we can’t wait for you to enjoy your beautiful home for years to come!

Modern living room with neutral tones, featuring two beige sofas with patterned pillows, a wooden coffee table with decorative items, a beige area rug, and a large window with a scenic view.
Bedroom scene with a wooden side table, a ceramic table lamp with a textured white shade, a small vase with dried flowers, and a bed partially covered with a fringed blanket.